Our team can help your business become more nimble, knowledgeable and operationally responsive with custom consulting and development of Salesforce Service Cloud solutions.
The world’s #1 CRM platform helps your agents, managers and customer support professionals find and deliver the right answers to customers faster and more efficiently than ever before.
Salesforce Service Cloud is a holistic service platform that allows you to serve clients and manage cases from beginning to end, with a 360-degree view that offers comprehensive service insights on the customer’s needs and your service delivery.
Omni-channel routing can match case agents and customer support personnel with the right skillsets to solve each challenge, and track assets, orders, support history, previous interactions and other crucial data that offers a complete view of each customer’s activity.
Connect data across back-end systems and departments to enhance knowledge management and give your agents a complete view of your service capabilities and resolve each inquiry with fewer touchpoints. You can also instantly log notes on each call, and manage calls from within the platform without lifting up a phone.
Salesforce Service Cloud also allows you to rethink service design, so you can create more automations and point-and-click interfaces that let you seamlessly organize workflows, record updates, call logs, email capture and more.
You can also program recommended actions and give agents a roadmap for complex situations with dynamic suggestions, adaptive scripts and optimized article search so they can find the best information for each situation or pick up right where the custom left off last time for faster case resolution. Businesses that use Salesforce Service Cloud are 1.6 times more likely to use analytics to improve customer service, and they are 4.8 times more likely to excel at mobile customer service.
Inovi Solutions works with businesses in field service, construction and renovation, technology, sales and CRM teams, nonprofit organizations and other industries migrate to Salesforce Service Cloud or enhance their existing environment with tailored solutions that meet their exact needs and use cases.