Last Updated Date: July 01, 2024
At Inovi Solutions Inc. (referred to as “Inovi”, “we”, “us” or “our”), safeguarding your privacy is a priority. This Privacy Policy outlines our practices for handling personal information collected from:
Together, our website, the Customer Portal and the Inovi Drive app are referred to as the “Service”. Visitors and Customers shall also be referred to as “you” and “your”.
PLEASE READ THIS PRIVACY POLICY CAREFULLY AS IT BECOMES LEGALLY BINDING ON YOU WHEN YOU USE OUR SERVICE. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY YOU SHOULD IMMEDIATELY STOP USING OUR SERVICE. FURTHER, PLEASE REVISIT US REGULARLY TO KEEP TRACK OF ANY PRIVACY POLICY UPDATES.
When you use our Service or communicate with us, we may collect, use, share, and process information about you (“Personal Data”). This Privacy Policy outlines our practices regarding the processing of your Personal Data and your related rights. It applies to all Personal Data collected through our Service.
When you install Inovi Drive in your Salesforce account, Salesforce’s Privacy Statement governs the handling of your data. You can review Salesforce’s Privacy Statement here: Salesforce Privacy Statement. Our Privacy Policy does not impose any obligations on Salesforce.
Additionally, we use various systems and tools to process information we receive from our Visitors and Customers who interact with us via email or other messaging systems. The processing of this information is conducted in accordance with the privacy policies of these respective systems and tools.
Inovi collects Personal Data from Visitors and Customers, which is voluntarily provided through various channels:
(i) Basic Contact Information: This includes your first and last name, company name, job title, business email address, and location, along with details regarding referral sources and services of interest.
(ii) Financial Data: For those purchasing our services available on our Website, we collect pertinent financial details such as the billing contact’s name, address, and email addresses.
(iii) Communications: Should you contact us via email, our Service, messaging platforms (e.g., Slack), website forms, or social media (like LinkedIn), we retain your messages and gather associated contact details such as your email, user ID, and other relevant information.
(iv) Website Usage: As a Visitor, we track your website interactions using cookies and navigational tools, capturing details like the time of access and browser specifics. For more on this, see Section titled “Cookies”.
(v) Service-Related Contact Information: For clients with active service purchases, we document the designated contact’s name, company, business address, phone number, job title, email, and interest in further activities and products.
Additionally, we may source your data from third-party entities such as public databases, marketing partners, and other external parties. Information from these sources can include your social media profiles (name, gender, birthday, email, location, contact IDs, profile picture URL, and publicly shared details), along with marketing leads and search results, including sponsored links.
Inovi utilizes the Personal Data collected via our website and Service for several business functions as detailed below. We process this data based on our legitimate business interests, to facilitate or fulfill contractual obligations with you, and to adhere to our legal responsibilities
(i) Web and Customer Portal Data: We collect web registration, Customer Portal login, and communication information (including email and messaging details) to serve you better, and demonstrate our services. This data is used to personalize your experience, provide support, and facilitate your engagement with our Service.
(ii) Billing Information: We use details related to billing to manage and fulfill your orders and payments as part of our contractual obligations.
(iii) Website and Navigational Information: We employ navigational tools, including cookies, to enhance our Website’s functionality and personalize your experience. This information is sometimes combined with other data like web registration and billing details to customize content and improve service delivery.
(iv) Third-Party Data Integration: We integrate information from third-party sources with the data you provide to refine our records, develop targeted advertising, and introduce services potentially of interest to you.
(v) Usage Analytics in Customer Portal: Your activity within our Customer Portal helps us understand customer experiences and preferences, guiding improvements to our services. Data like login frequency and support interactions are analyzed to optimize our support and determine the effectiveness of our resources.
(vi) Marketing and Advertising: We process your Personal Data, including IP addresses, names, and emails, to send marketing communications and display personalized advertisements based on your interests and interactions with us, aligning with our legitimate business interests.
(vii) Legitimate Interests of Inovi: We collect your Personal Data to engage directly with you, understand visitor interactions, and assess the relevance of our content and likelihood of purchases. This extends to marketing our products, services, and events, and tailoring recommendations to fit your preferences.
This information may be stored in an aggregated and anonymized form to ensure it does not relate back to individual users and excludes Personal Data, unless you have consented to its use. Our use of this data also helps us respond to legal requests and protect our business interests and assets.
You can object to our use of your Personal Data by reaching out to us at [email protected]. If you wish to adjust your preferences or unsubscribe from marketing communications, you can also do so via the same email address at [email protected]. It is important to note that if you or your company are service subscribers and you are identified as a contact, you will still receive transactional emails necessary for managing your account and the services we provide, as these cannot be opted out of.
We use cookies and other tracking technologies (collectively “Cookies”) on our Service. Cookies are small textual files that may be stored on your device (i.e. computer, mobile phone or other device) when you visit a website. They are generally used to facilitate browsing on the website, keep track of actions within the website, measure how well the website is doing, remember your preferences and login details, etc.
These technologies allow us to deliver our Service to you and enhance your experience with us. It is you who decides whether we can set cookies on your device. You are also able to configure your browser to accept or reject cookies by default through your browser setting. You can refer to official information provided by your browser software provider on how you can deactivate and delete cookies.
In the event that you set your browser to reject all cookies or delete our cookies, that may lead to the unavailability to access to some or all of the Service provided by us and that your experience when you use our Service may be less satisfactory.
We use the following categories of Cookies on our Service:
(a) Strictly Necessary Cookies: These cookies are essential for the website to function properly. They enable services you’ve requested, like setting privacy preferences, logging in, or filling out forms. Without these cookies, parts of the site won’t work. They do not store personal information and cannot be opted out of.
(b) Performance Cookies: These cookies help us measure and improve site performance by counting visits and tracking traffic sources. They provide aggregated, anonymous data on page popularity and visitor movement.
(c) Functional Cookies: These cookies enhance website functionality and personalization. They may be set by us or third-party services we use. Without these cookies, some services may not work correctly.
(d) Salesforce cookies: Our Inovi Drive app runs on the Salesforce Platform. Therefore, Salesforce collects website navigational information from you when you use install and use the app.
(e) Google Analytics: Inovi engages third-parties to track and analyze non-personally identifiable usage and volume statistical information from individuals who visit our Service, like Google Analytics for website analytics. You may opt-out of third-party cookies from Google Analytics through their website.
Inovi does not share, sell, rent, or trade Personal Data with third parties for their promotional purposes. However, we may share or disclose your Personal Data under the following circumstances:
(a) Service Providers: We use third party service providers to provide our services to you which have access to your data. We ensure that these service providers do not make use of your personal data for any secondary purposes other than our express written instructions. The following are the categories of such service providers: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts.
(b) Business Transfers: If we sell, transfer, or merge parts of our business or assets, your data may be transferred to a third party. Any new owner of our business may continue to use your data in the same way that we have used it, as specified in this Privacy Policy.
(c) Law Enforcement: In some limited circumstances, we may be legally required to share certain data, which may also include your Personal Data, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
(d) Staff: We may share some Personal Data with our employees, or independent contracts. We ensure that they handle your personal data according to this Privacy Policy, applicable laws and our internal policies.
(e) Third parties: Inovi does not authorize the collection of Personal Data by third parties through advertising technologies deployed on our website, nor do we share Personal Data collected from our website with any third parties, except as provided in this Privacy Policy.
(f) Your consent: We may share or disclose your information at your specific direction.
(g) Salesforce: We may provide to Salesforce our Customers’ data and information for Salesforce Sales Cloud’s advertising, direct marketing and lead generation.
(h) Google: We may provide to Google our Customers’ data and information to allow Customers to connect to their third-party accounts and for web and mobile analytics.
When you post comments, contributions, or other content to public sections of the Service, or engage with these areas in other ways, your Personal Data may become accessible to all users and could be publicly shared beyond the Service indefinitely. Additionally, if you connect with our Service via a social network and interact with other users, your contacts on that network may see your name, profile photo, and a summary of your activities. Other users of our Service can also see activity descriptions, engage in communication with you, and view your profile.
Regardless of your country of residence or the origin of the information you provide, you consent to our use of your Personal Data in the United States and any other country where we conduct business. Your Personal Data may be gathered, transferred, and stored by us in the United States, as well as by our affiliates and third-party partners located in various countries.
As a result, your Personal Data might be processed outside of your home country or jurisdiction, including in locations that lack an adequacy decision by the European Commission or your local legislative body or regulator, and that may not offer the same level of data protection. We ensure that any recipient of your Personal Data provides a suitable level of protection and security. This is achieved, for example, by implementing the necessary back-to-back agreements and, where required, standard contractual clauses or another transfer mechanism approved by the European Commission (Art. 46 GDPR) or relevant regulators or legislators. Where mandated by applicable law, we will only share, transfer, or store your Personal Data outside of your jurisdiction with your prior consent.
For inquiries or concerns regarding Inovi’s Privacy Policy or related practices, please contact us at [email protected]. If you are an EEA resident and believe that we are processing your Personal Data unlawfully, you have the right to lodge a complaint with your local data protection supervisory authority. Their contact information can be found here: European Data Protection Authorities.
We will keep your Personal Data only as long as is reasonably necessary for the purposes described in this Privacy Policy, or for a longer period as may be required by applicable laws and to pursue our legitimate interests, conduct audits, comply with our legal obligations, resolve disputes and enforce our agreements. You can always request that we suspend or remove your personal data by writing to [email protected].
You have the right to access, review, correct, modify, or delete any Personal Data you have provided to us via our Service or that we have otherwise collected as detailed in this Privacy Policy. If you request the deletion of your Personal Data, and we comply due to the absence of any other lawful basis for retaining it, please note that we may keep limited identifying information, such as your name, company, and email address, as well as a record of your deletion request. This is to document our compliance and to prevent the future use of your data without a lawful basis.
For any other requests related to accessing, reviewing, correcting, modifying, or deleting your Personal Data, you can email us at [email protected].
We use Secure Sockets Layer (SSL) to encrypt the information you enter on the Service in order to protect its security during transmission to and from the Service. When storing personal information, we protect its security by encryption and pseudonymization of data.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal information. We also apply access restrictions to your personal data by our employees. Furthermore, we ensure to educate and train our employees about the importance of privacy and data protection on a continuous basis.
Despite the fact that we take all these measures to maintain the safety and security of your personal information, you should be aware that no transmission over the Internet can ever be guaranteed to be secure. Therefore, we cannot fully guarantee the security of any personal information that you transfer over the Internet to us.
A data breach refers to the unauthorized access, collection, use, disclosure, or disposal of Personal Data. Inovi will notify you if it determines that the breach puts you at risk of serious harm. Upon discovering a data breach that has, or may have, resulted in unauthorized access, use, or disclosure of Personal Data, Inovi will conduct a swift investigation. Furthermore, Inovi will inform the relevant supervisory authority within 72 hours of becoming aware of the breach, except when it is deemed unlikely to pose a risk to individuals’ rights and freedoms.
Inovi recognizes the importance of protecting the privacy and safety of children. Our Service is not designed for, targeted at, or intentionally marketed to children under the age of 18. We do not knowingly collect, use, or disclose personal data from children under 18 years of age.
We explicitly prohibit individuals under the age of 18 from using our Service. If we learn that we have inadvertently collected personal data from a child under 18 without the required parental consent, we will take immediate steps to delete such information and terminate the child’s account.
If you are a parent or legal guardian and you believe that your child under the age of 18 has submitted personal information to us you can contact us at [email protected]. We will promptly investigate the concern and, if necessary, remove the child’s personal data from our records and deactivate any associated accounts.
This privacy policy may be amended by us from time to time. This may be done out of necessity (e.g., in order to reflect changes in the applicable laws), or if we change our business in a way that affects personal data protection.
Any changes will immediately be posted on our website and you will be deemed to have accepted the terms of the updated privacy policy on your first use of our Service following the amendments. Therefore, we strongly recommend you to revisit this page and check our privacy policy regularly in order to keep up-to-date.
The General Data Protection Regulation of the EU and the UK (collectively the “GDPR”) gives the residents of the EU/UK certain rights when their personal data is being collected and processed. At Inovi, we are committed to complying with the GDPR, as far as it applies to us, and we have embedded data protection by design and default into our Service.
This Privacy Policy, in its entirety, conforms with the information disclosure obligations set out under the GDPR. Therefore, EU/UK residents should read the entire privacy policy to find out how we handle their personal information.
(a) Data Subjects Rights: As an EU/UK resident, you have the rights accorded to you under Chapter 3 of the GDPR, and we always work to uphold these rights. These rights correspond to your rights accorded to you under the relevant section of this privacy policy. In order to obtain more information about your rights and how to exercise your rights, please contact us at [email protected].
(b) International Transfer of Data: If you are a resident of the EU/UK, you should be aware that when you access and use our Service your personal information will be transferred to countries located outside the EU/UK. We rely on several legal bases to lawfully transfer your personal data outside of your jurisdiction, including:
(c) Exercising Your Data Protection Rights: You may exercise your rights of access, rectification, cancellation, erasure, and opposition by contacting us. Please note that we may ask you to verify your identity before responding to such requests, such as by asking you questions about your use of the Service. If you make a request, we will try our best to respond to you as soon as possible.
The California Consumer Privacy Act (CCPA), as updated by the California Privacy Rights Act (CPRA), mandates that specific businesses must disclose their practices regarding the sale or sharing of personal data. Inovi is exempt from these requirements based on its revenue and the limited number of California residents or devices from which it gathers data. Consequently, Inovi does not engage in the “sale” of personal information as outlined by the CCPA.
California residents are afforded certain rights concerning their Personal Data under California Civil Code Section 1798.83, known as the ‘Shine the Light’ law. This law allows you, as a California resident, to request and receive, once annually and at no cost, details about the categories of Personal Data we have shared with third parties for direct marketing purposes, along with the names and addresses of those third parties for the previous calendar year. To submit such a request, please contact us at [email protected].
If you have any questions about this Privacy Policy or wish to exercise your rights, including access, rectification, erasure, restriction of processing, or data portability, please contact us and specify your country and/or state of residence. We are committed to resolving any privacy-related issues fairly. However, if you believe we have not adequately addressed your concerns and you are in the European Economic Area or the United Kingdom, you have the right to lodge a complaint with the relevant supervisory authority.