Our team can help your business become more nimble, knowledgeable and operationally
responsive with custom consulting and development of Salesforce Service Cloud solutions.
The world’s #1 CRM platform helps your agents, managers and customer support professionals find and
deliver the right answers to customers faster and more efficiently than ever before.
Salesforce Service Cloud is a holistic service platform that allows you to serve clients and manage
cases from beginning to end, with a 360-degree view that offers comprehensive service insights on
customer’s needs and your service delivery.
Omni-channel routing can match case agents and customer support personnel with the right skillsets
each challenge, and track assets, orders, support history, previous interactions and other crucial
offers a complete view of each customer’s activity.
Connect data across back-end systems and departments to enhance knowledge management and give your
agents a complete
view of your service capabilities and resolve each inquiry with fewer touchpoints. You can also
instantly log notes on
each call, and manage calls from within the platform without lifting up a phone.
Salesforce Service Cloud also allows you to rethink service design, so you can create more
automations and point-and-click
interfaces that let you seamlessly organize workflows, record updates, call logs, email capture and
You can also program recommended actions and give agents a roadmap for complex situations with
dynamic suggestions, adaptive
scripts and optimized article search so they can find the best information for each situation or
pick up right where the custom
left off last time for faster case resolution. Businesses that use Salesforce Service Cloud are 1.6
times more likely to use
analytics to improve customer service, and they are 4.8 times more likely to excel at mobile
Inovi Solutions works with businesses in field service, construction and renovation, technology,
sales and CRM teams, nonprofit
organizations and other industries migrate to Salesforce Service Cloud or enhance their existing
environment with tailored solutions
that meet their exact needs and use cases.