The world’s #1 CRM platform helps your agents, managers and customer support professionals find and
deliver the right answers to customers faster and more efficiently than ever before.
Salesforce Service Cloud is a holistic service platform that allows you to serve clients and manage
cases from beginning to end, with a 360-degree view that offers comprehensive service insights on
customer’s needs and your service delivery.
Omni-channel routing can match case agents and customer support personnel with the right skillsets
each challenge, and track assets, orders, support history, previous interactions and other crucial
offers a complete view of each customer’s activity.
Connect data across back-end systems and departments to enhance knowledge management and give your
agents a complete
view of your service capabilities and resolve each inquiry with fewer touchpoints. You can also
instantly log notes on
each call, and manage calls from within the platform without lifting up a phone.