Inovi Solutions works with construction companies, disaster response and mitigation firms, HVAC
electricians, landscaping services and other companies with field service operations to increase
productivity and manage
operations more efficiently with Salesforce Field Service (formerly called Field Service Lightning).
We create custom Salesforce Field Service environments that automate and optimize crew scheduling,
flexible work shifts, dispatch,
appointment grouping, equipment and asset management, inventory tracking, maintenance and visibility
across the organization.
Salesforce Field Services lets you create unique records for each worker with details about their
skillsets, availability, current
location, next anticipated location, travel time, and vehicle/ equipment details for faster
on-demand response times when an emergency
service call occurs.
Proactive updates and alerts about when a crew is en route help customers plan their day around the
service request and elevate
the customer experience. We can also integrate other Salesforce tools such as Live Agent chat
software to make it easier than ever to
chedule or modify service requests and answer questions customers or prospective customers may have.